WinBerry Privacy Policy

At WinBerry Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit winberry.casino, register an account, or use any of our services. By accessing WinBerry Casino, you confirm that you have read and understood this policy and consent to the practices described below.

Information We Collect

When you create an account or interact with our platform, we collect several categories of information to provide you with a secure and personalized gaming experience. Our team gathers this data directly from you, automatically through your device, and occasionally from trusted third parties such as payment providers and identity verification services.

• We collect registration details such as your name, date of birth, email address, phone number, and residential address when you complete the winberry casino sign up process.
• We record your login credentials and account activity whenever you use winberry casino login to access your profile.
• We gather financial information, including payment method details, transaction history, and deposit or withdrawal records.
• We track your gaming activity, including games played, wagers placed, bonuses claimed, and session duration, to improve our services and detect irregular behavior.
• We automatically collect technical data such as IP address, browser type, device information, and operating system whenever you use winberry casino app or access our site through winberry casino online.
• We may collect communication records when you contact our customer support team via live chat or email.

Information from Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. Our cookie practices are described in more detail in our separate Cookie Policy, which forms part of this Privacy Policy.

How We Use Your Information

We use the information we collect for legitimate business purposes connected to operating WinBerry Casino safely and efficiently. Our use of your data is always limited to what is necessary and proportionate.

• We verify your identity and age to ensure compliance with our licensing obligations under the Government of the Autonomous Island of Anjouan.
• We process your deposits and withdrawals, including payments made through Interac, VISA, Mastercard, Google Pay, Apple Pay, Neteller, Skrill, and cryptocurrency options like USDT, BTC, ETH, LTC, and TRX.
• We personalize your gaming experience, including recommending winberry slots, live dealer tables, and jackpot games based on your preferences.
• We manage our Loyalty/VIP Program, calculate your XP, and determine eligibility for cashback, level-up bonuses, and exclusive offers.
• We communicate with you about promotions, including winberry casino bonus offers, winberry no deposit bonus opportunities, and tournament updates.
• We detect and prevent fraud, money laundering, and other illegal activities on our platform.
• We respond to your inquiries through our customer support channels and improve our overall service quality.

Legal Basis for Processing

We process your personal data based on several legal grounds, depending on the nature of the processing activity. Our WinBerry Casino platform relies on your consent, the necessity of processing to perform our contract with you, our legitimate business interests, and our obligation to comply with applicable gambling, anti-money laundering, and tax regulations.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate WinBerry Casino and deliver our services effectively.

• We share data with payment processors to facilitate deposits and withdrawals securely.
• We share information with identity verification providers to complete KYC checks, which may take up to 12 hours as part of our cashout process.
• We share data with regulatory authorities when required by law or requested by our licensing body.
• We share information with game providers such as Pragmatic Play, Evolution, BetSoft, and others to deliver winberry live casino and slot content you enjoy.
• We may share data with marketing and analytics partners to improve our website performance and promotional campaigns.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including meeting our legal, accounting, and regulatory requirements. Once your data is no longer needed, we securely delete or anonymize it in accordance with our internal retention schedules.

Data Security

We take data security seriously and implement industry-standard technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our systems use encryption, secure servers, and restricted access controls to keep your winberry casino account information safe at all times.

Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honoring these rights whenever applicable and encourage you to contact us if you wish to exercise them.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of any inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of processing.
• You have the right to withdraw your consent at any time where processing is based on consent.
• You have the right to lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact us at [email protected], and our team will respond promptly.

International Data Transfers

Because WinBerry operates internationally and serves players from Canada and select European and other regions, your data may be transferred to and processed in countries outside your country of residence. We ensure that any such transfers are protected by appropriate safeguards consistent with applicable data protection laws.

Children's Privacy

Our services are strictly intended for individuals who are at least 18 years old or the legal age of majority in their jurisdiction. We do not knowingly collect personal data from minors, and we take immediate action to delete any such information if discovered.

Third-Party Links

Our website may contain links to third-party websites, including payment providers and game studios. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before sharing any personal information.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post any updates on this page, and we encourage you to review this policy periodically to stay informed about how we protect your data at WinBerry Casino.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to our team. We are available via live chat 24/7 or by email at [email protected]. For VIP-related inquiries, you may also contact [email protected]. We value your trust and remain dedicated to protecting your privacy throughout your journey with WinBerry Casino.